At the start of business on June 2, 2017 the Pride TAP Cards were SUPPOSED to be released to the general public. Originally, the Pride TAP cards were issued during the Long Beach Pride Festival during the weekend of May 20-21. The Pride TAP card was such a popular card, that Metro would stock the Pride TAP cards at seven stations starting June 2, 2017. Metro told everybody was that the Pride TAP cards would be loaded the night before and be on sale the morning of June 2, 2017. So, on Friday June 2nd, I went to the Memorial Park Station and didn't see the Pride sticker on any of the four TAP machines. Then I went to Union Station and checked the machines at the Gold Line-none, both entrances to the Red/Purple Line-again none, then went to customer service and they had no idea about the Pride TAP card! WTF?
The reality was the Pride TAP cards were not loaded overnight, but were loaded during the course of the day on June 2, 2017. I understand that by 6pm on June 2nd, all stations had the Pride TAP card. But, that was only after many people went on a wild goose chase trying to buy the Pride TAP card! So, Metro gave out wrong information-the cards were NOT loaded overnight, but during the course of the day. Then Metro didn't provide any information that morning! You can check out Metro's social media and see all the complaints that morning.
I was only able to get the Pride TAP card at the Memorial Park station Monday June 5, 2017, luckily they didn't sell out of the Pride TAP cards! But, there is a silver lining to the wild goose chase for the Pride TAP card; I was able to get two other TAP cards- AARP "field" and Let's Get to Work TAP cards.
Metro needs to do a much better job informing the public about how and exactly when new TAP cards are going to be released!
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